FAQS

frequent questions faqs luxury

What are the opening hours?

Cancun: Monday to Sunday from 11:00 – 21:00 hrs Los Cabos: Monday to Sunday from 10:00 – 21:00 hrs *Due to the COVID-19 situation, we have temporally closed our doors until further notice. Please contact our concierge for delivery options to your home or hotel.

Which brands can I find?

At Luxury Avenue Cancún:
BCBG, Burberry, Bvlgari, Cartier, Carolina Herrera, Fendi, Hermés, Jo Malone, Krei Concept Store, Longchamp, MontBlanc, Patek Philippe, Pandora, Pomellato, Purificación García, Rolex, Salvatore Ferragamo, SunglassHut, Swarovski, Tous, Ultrafemme, Ultrajewels, Vilebrequin.

At Luxury Avenue Los Cabos:
Carolina Herrera, Daniel Espinosa, Hugo Boss, Krei Concept Store, Lacoste, Longchamp, MontBlanc, Pandora, Purificación García, Salvatore Ferragamo, SunglassHut, Swarovski, Tag Heuer, Thomas Sabo, Tous, Victoria’s Secret, Ultrafemme, Ultrajewels, Vilebrequin, Yandi Monardo – Art Gallery

What services do you offer?

  • Tax Free Module
  • Valet Parking
  • The Bar
  • Luxury Kids
  • Play Zone.

Is the valet parking a complementary service?

Luxury Avenue offers you a valet service to simplify your parking experience. Drop off your car at the front entrance over Kukulkan Avenue and pick it up with our drivers when you’re done shopping. Monday to Sunday: 11:00am – 10:00pm .

What kind of food can I find at the bar and where is it located?

Luxury Kids is an interactive area specially designed for children from 3 to 12 years old. In a secure and climate-controlled environment, they can entertain themselves during your shopping experience. Located at the mezzanine.

What activities does Luxury kids offer?

The Bar offers a selected menu of coffee, tea, wine, alcohol beverages, appetizers, salads & desserts. Located at the mezzanine.

Do you have a loyalty program?

Yes, Ultra Rewards is our loyalty program through which Grupo Ultra offers exclusive benefits to our customers purchasing at the following boutiques:

Fendi, Hublot, Jo Malone, Krei Concept Store, Longchamp, Mac, Mont Blanc, Pandora, Pomellato, Swarovski, Tag Heuer, Thomas Sabo, Tissot, Tous, Ultrafemme Ultrajewels, Victorias’s Secret.

To learn more about Ultra Rewards program visit www.ultrarewards.com.mx

How does the Tax Free module works and where is it located?

Find our Tax Free module at the Mezzanine. With the help of our concierge we will assit you with your tax refund process. You will need to present your passport and puchase ticket. This service is complementary.

Ultrajewels Service Center

Our authorized service center works with the following brands:

Breguet, Bell & Ross, Cartier, Calvin Klein, Dior, Gucci, Rado, Raymond Weil, Rolex, Swiss Army, Tag Heuer y Tissot.  

 

The service center is located at our Ultrajewels boutique. Monday to Saturday from 11:00 to 21:00 hrs. For additional information or doubts contact our service center +52 1 998 248 7300 / e-mail: cservicio@ultrafemme.com .

Scroll to Top
thankyou for your comment we will contact you